Terms & Conditions
Welcome to Marmol y Granito Nilo LLC. By purchasing products or services from us, you acknowledge and agree to the following terms and conditions.
Natural Stone Disclaimer
Granite, marble, quartzite, and other natural stones are products of nature. Variations in color, tone, veining, pattern, texture, fissures, and other natural characteristics are normal and are not considered defects.
Samples displayed in our showroom or provided to customers are intended only as general representations. Because every natural stone slab is unique, the material purchased may vary from the sample viewed.
Customers are encouraged to personally inspect and approve their selected slabs before fabrication or purchase.
Merchandise Returns
Approved returns of eligible merchandise are subject to a 20% restocking fee.
Returned merchandise must be in its original, unused, and resalable condition. Special-order and final-sale items are not eligible for return or exchange.
Slab Sales – Final Sale
All slab sales are final. No returns or exchanges will be accepted.
Due to the unique characteristics of natural stone and slab materials, customers are responsible for carefully inspecting and approving their slabs before purchase. This includes verifying dimensions, color, tone, veining, pattern, and other natural characteristics.
By completing the purchase, the customer acknowledges and accepts the selected material and agrees to this Final Sale Policy.
Special Orders – No Returns
Special-order merchandise is considered final sale and cannot be returned or exchanged.
This includes, but is not limited to, specially ordered backsplash materials, tile, granite, quartz, marble, quartzite, and other slabs or materials ordered specifically for a customer.
Deliveries
Deliveries are curbside only or to the nearest location safely accessible by our delivery vehicle. Indoor delivery is not available.
Customers are responsible for ensuring that the delivery location is accessible and suitable for the safe unloading of materials.
Tile Claims
Claims regarding damaged, defective, or imperfect tile must be made before installation.
Once tile has been installed, it will be considered accepted by the customer, and claims regarding visible damage, defects, color variation, sizing, or imperfections will not be accepted.
Customers and/or installers are responsible for inspecting all materials before installation.
Countertop Claims
Any visible concerns or claims regarding countertops must be reported during installation so they can be reviewed at that time.
Claims regarding visible conditions that could reasonably have been identified during installation may not be accepted after installation has been completed and approved.
Electrical, Plumbing & Cabinetry
Marmol y Granito Nilo LLC does not provide electrical, plumbing, or cabinetry services
unless otherwise specifically agreed to in writing.
Before countertop installation, all necessary electrical, plumbing, and cabinetry work must be properly prepared.
Faucets, sinks, electrical connections, plumbing connections, and other applicable fixtures must be disconnected prior to installation when required.
Marmol y Granito Nilo LLC is not responsible for reconnecting plumbing, electrical components, appliances, or other fixtures unless specifically stated in the customer’s agreement.
Natural Stone Care
Natural stone requires proper care and maintenance. Certain natural stones may be susceptible to staining, scratching, etching, or other changes resulting from normal use or improper maintenance.
Customers may request our natural stone care and cleaning information for recommendations regarding proper maintenance and protection.
Countertop Payment Policy
Payment requirements for countertop orders are based on the total order amount:
- Orders under $2,000: Full payment is required when the order is placed.
- Orders from $2,000 to $6,999: An 80% deposit is required when the order is placed.
- Orders of $7,000 or more: A 50% deposit is required when the order is placed.
Any remaining balance must be paid according to the terms stated on the customer’s invoice or agreement.
Fabrication, scheduling, and/or installation may be delayed until required payments have been received.
Credit & Debit Card Payments
Payments made by credit or debit card are subject to a 2% processing fee. Payments made with American Express are subject to a 3% processing fee. Applicable card processing fees will be disclosed before payment is completed.
Customer Approval
By purchasing merchandise, approving materials, placing an order, making a required deposit, or authorizing fabrication, the customer acknowledges that they have reviewed and accepted the applicable terms, policies, material selections, and payment requirements of Marmol y Granito Nilo LLC.